RETURNS & EXCHANGES

Please click the below 'CREATE MY RETURN' button in order to start your return/exchange.

CREATE MY RETURN/EXCHANGE

 

Returns Policy 

We guarantee to refund any items (excluding swimwear & underwear bottoms) that you are not completely happy with when returned to us in an unused and saleable condition within 28 days of delivery. Refunds will be at the original purchase price excluding the initial delivery charge, and will be made to your original method of payment within 10-14 working days of receiving your return at Luxe To Kill HQ. 
15% Returns Bonus - Should you wish to receive your refund as store credit, you will not only be credited with the value of the item(s) returned, but you will also be credited with an additional 15% to use anywhere on store!
I.e If you choose to return item(s) worth £100, you will receive £115 to use on site via store credit!

Please note that some swimwear and underwear bottoms (e.g thongs, briefs, swimwear briefs) are non-returnable due to hygiene reasons if the hygiene sticker has been removed, this does not affect your statutory rights.

UK Returns - Please note £4 will be deducted from your refund upon usage of the Royal Mail returns label.

International Returns - Please note you will be required to cover the full cost of a return or exchange when shipping the original item back to us.

If for some reason you are having any trouble at all with your return, please get in touch with one of our friendly team at info@luxetokill.com and they will be more than happy to help via email.

 

Exchanges

UK Orders - All exchanges are free of charge, please use the returns portal above to create your exchange.

International Orders - Please note International exchanges are currently unavailable - should you wish to return and re-purchase another item, please create a full return/refund, and re-purchase the item you would like online. Our registered address is Unit 2 Apollo Business Park, Apsley Grove, Ardwick, Manchester, M12 6AW. If you have any comments about Luxe To Kill, you can email us at info@luxetokill.com

Exchange Bonus - Please note your exchange will be sent out shortly after your return has registered as 'in transit', this means you will not have to wait until your return arrives back to us before your replacement is sent out!

Contact

If you have any issues at any time and you need to get in touch, please email info@luxetokill.com . We will endeavour to respond within 24 hours or sooner.