We guarantee to refund any items (excluding swimwear & underwear bottoms) that you are not completely happy with when returned to us in an unused and saleable condition within 28 days of purchase. Refunds will be at the original purchase price excluding the initial delivery charge and will be made to your original method of payment within 7-10 working days of receiving your return at Luxe To Kill HQ. Please note UK returns are free!
Please note that some swimwear and underwear bottoms (e.g thongs, briefs, swimwear briefs) are non-returnable due to hygiene reasons, this does not affect your statutory rights.
UK Return Instructions
Step1: Please tick the items which you wish to return on your physical invoice received in with your order. Place this back in with your return.
Step 2: Please visit the below link to either generate your own returns label which you can print off yourself OR if you haven't got a printer an email will also be sent to you displaying your QR code which can be shown at the post office.http://www.royalmail.com/track-my-return/create/4753
If for some reason you are having any trouble at all with this, please get in touch with one of our friendly team at firstname.lastname@example.org and they will be more than happy to help via email.
International Return Instructions
Step 1: Please print off and fill out the below downloadable Returns Form OR alternatively you can email the Word version of the returns form back to us at email@example.com, but if you do so please ensure we can identify your physical return by including either your name or order number in with your item(s).
Step 2: If printed, place the returns form in with your item(s) and post back to the address provided on the form. We highly recommend you use tracked and insured services as you will be held responsible for the item until we receive it, we will not be able to offer a refund for items lost in transit.
Note: If your item is faulty or incorrect please contact us before returning your item at firstname.lastname@example.org, so that we may deal with your issue ASAP!
Please note we no longer accept exchanges, if you wish to receive another item, you may return any current item(s) you have for a full refund and re-purchase the item you need online.
If you have any issues at any time and you need to get in touch, please email email@example.com . We will endeavour to respond within 12 hours or sooner.