We guarantee to refund any item you are not completely happy with when you return it to us in an unused and saleable condition within 14 days of receipt. Refunds will be at the original purchase price excluding the initial delivery charge and will be made to your original method of payment. If replacement goods are required, you need to arrange this via e-mail and/or specify so on your returns form.
Items must be returned in the original and re-sellable condition otherwise we cannot refund them as new.
Please request a returns authorisation number from [email protected] and return by post. If you return without a valid returns authorisation number, this may delay your return/refund being processed. Please ensure your item(s) are securely packed and properly labelled. Enclose the item(s) with the completed returns form in the delivery bag.
Please return using your local postal services to the address on the top right hand corner of your shipment notice. We highly recommend you use tracked and insured services as you will be held responsible for the item until we receive it, we will not be able to offer a refund for items lost in transit.
Return postage costs will not be reimbursed.
Follow the returns by post instructions above and return parcels using your local postal services to the address on the reverse of your shipment notice. You will be responsible for the whole cost of returning the item(s) to us. Please retain the receipt provided until your refund has been processed.
If you wish to get an exchange for a purchase then the same rules as a refund apply and you will be liable to pay postage to return the item to us, however you will not have to pay for re-postage of the item back out to you, this is complimentary for UK residents.
International exchanges will be liable to a £9.95 re-postage fee which must be met by the customer.
If you have any issues at any time and you need to get in touch;
E-mail [email protected] (We will endeavour to respond within 12 hours or sooner)
You can also call our helpline (UK Customers Only) on 0800 954 5024 (Everyday 9am to 9pm)